Refund policy

Returns
Due to every product being uniquely customized, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your order must not have yet been made, and we will either edit your order or refund in full.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return request is received, we will send you an email. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Helene@SiliDog.com.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Helene@SiliDog.com and send your item to: SiliDog, PO Box 266594, Weston, FL 33326

Shipping
To return your product, you should mail your product to: SiliDog, PO Box 266594, Weston, FL 33326

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your new product to reach you, may vary.